Privacy Policy - Veloria Ride
Effective Date: 8-10-25
Veloria Ride (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, booking system, and transportation services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
When you use our services or contact us, we may collect the following types of personal data:
Identity Information – Name, surname, title.
Contact Information – Phone number, email address, billing address, pickup and drop-off addresses.
Booking Information – Date and time of travel, flight details, number of passengers, luggage information.
Payment Information – Credit/debit card details (processed securely via our payment provider).
Technical Information – IP address, browser type, device information, and cookies when you visit our website.
2. How We Use Your Information
We process your personal data for the following purposes:
To confirm and manage your bookings.
To communicate with you about your reservation.
To process payments securely.
To improve our website, services, and customer experience.
To comply with legal obligations.
For safety and fraud prevention.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
Contract Performance – To fulfill your booking and provide transportation services.
Legal Obligation – To comply with applicable laws.
Legitimate Interest – For service improvements, fraud prevention, and customer support.
Consent – For marketing communications (you can withdraw consent at any time).
4. Sharing Your Information
We do not sell your personal data. We may share your data with:
Service Providers – Chauffeurs, payment processors, IT and booking system providers.
Legal Authorities – When required by law or in case of disputes.
All third parties are bound by data protection obligations.
5. International Transfers
If we transfer personal data outside the European Economic Area (EEA), we ensure it is protected through adequate safeguards in line with GDPR.
6. Data Retention
We keep your personal data only for as long as necessary:
Booking records – up to 6 years for legal and accounting purposes.
Marketing contact details – until you unsubscribe.
Cookies – according to our Cookie Policy.
7. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent for marketing at any time.
To exercise your rights, contact us at info@veloriaride.com.
8. Cookies
Our website uses cookies to improve your browsing experience. For more details, see our Cookie Policy.
9. Security
We use industry-standard security measures to protect your personal data, including encryption, secure servers, and access controls.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we process your data, please contact:
Veloria Ride
Address: Mühlbachstraße 1, 65428 Rüsselsheim am Main
Email: info@veloriaride.com
Phone: +49 176 56958737