Frequently Asked Questions
How do I book a ride with Veloria Ride?
You can book your ride directly through our website using our simple booking form. Just enter your pickup and drop-off details, choose your vehicle, and confirm your booking in minutes.
Do I need to book in advance?
Yes, we recommend booking at least 12 hours in advance to ensure vehicle availability, especially during peak hours or holidays.
Where do you pick up passengers at Frankfurt Airport?
At Terminal 1, we pick up all passengers at Departure Exit B6. If you have luggage, please go directly to this exit and call the number shown on your phone — our driver will be waiting for you.
Can you track my flight?
Yes! Simply provide your flight number during booking, and we will track your flight’s arrival time to ensure timely pickup, even if there are delays.
What payment methods do you accept?
We accept credit/debit cards (via Stripe or PayPal), and in some cases, cash on pickup can be arranged (please check availability in advance).
What if my flight is delayed?
No worries! We monitor flight delays in real time. As long as your flight number is provided, we’ll adjust your pickup time accordingly — at no extra cost.
Do you provide child seats or booster seats?
Yes, child and booster seats are available on request. Please mention this in the booking form so we can prepare accordingly.
Can I cancel or modify my booking?
Yes, bookings can be modified or canceled up to 12 hours before pickup. For cancellations within 12 hours, a small fee may apply.
Do you offer return trips or multiple stops?
Yes, you can book return transfers or add multiple stops. Just mention the details while booking or contact us for assistance.
Is your service available 24/7?
Absolutely! Veloria Ride operates 24/7, including weekends and holidays, to accommodate all flight schedules at Frankfurt Airport.